Refund Policy

Refund Eligibility

We strive to provide the highest quality gaming services. Refunds may be issued under the following conditions:

Service was not completed within the guaranteed timeframe
Technical issues prevent service completion
Service does not meet the specifications as described
Account access is unavailable due to issues on our end

Non-Refundable Services

The following situations are NOT eligible for refunds:

Services that have been completed successfully
Account suspensions or bans imposed by game developers
Customer-provided incorrect account information
Customer cancellation after service has begun
Dissatisfaction with game content or mechanics

Refund Process

Contact our support team at support@nextcarry.net
Provide your order ID and reason for refund request
Allow 24-48 hours for review of your request
If approved, refunds are processed within 3-5 business days

Partial Refunds

In some cases, partial refunds may be offered:

When service is partially completed
For multi-part orders where some objectives are met
When service delivery is significantly delayed

Service Guarantee

We guarantee completion of all services as described. If we cannot complete your service due to factors within our control, you are entitled to a full refund. We take pride in our 99%+ completion rate.

Chargeback Policy

Initiating a chargeback without first contacting our support team may result in:

Immediate account suspension
Permanent ban from our services
Reporting to fraud prevention services

Please contact us first to resolve any payment disputes.

Contact Support

For refund requests or questions about this policy, contact us:

Email: support@nextcarry.net
Response time: 24-48 hours
Include your order ID for faster processing

Last updated: August 23, 2025